Fraktpolicy

Xteink Shipping Policy

Shipping Policy — last updated September 24, 2026
This policy forms part of our Terms of Service and should be read together with our Return, Refund & Warranty Policy. The seller is XTEINK LIMITED, Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong, email: support@xteink.com.
Nothing in this policy limits or excludes any mandatory rights you have under the consumer law of your country of residence, including your statutory right of withdrawal and the legal guarantee of conformity.

SHIPPING TIME

We process and ship orders as quickly as possible and answer all questions by email, chat, or phone. If your shipment is delayed, we will notify you by email; you can contact us at support@xteink.com at any time.
Orders are processed within 1–5 business days; orders placed on a Friday, weekend, or public holiday are processed from the next business day. We deliver within 30 calendar days of order confirmation. If we fail to deliver, you may set us an additional reasonable period; if we still fail, you may cancel your order, and we will refund all payments, including the delivery charge, within 14 days.
*Pre-order items are excluded from the processing times above. The estimated shipping date is shown on the product page and confirmed in your order confirmation. If that date changes, we will tell you by email before dispatch, and you may cancel the pre-order for a full refund at any time before dispatch.

SHIPPING AREA

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia / Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom

Europe Areas
-Standard Shipping: €12 (VAT included), delivery within 5–15 business days after dispatch.
United Kingdom
-Standard Shipping: £8 (VAT included), delivery within 5–15 business days after dispatch.

All prices and delivery charges shown at checkout include VAT where applicable; the total amount you pay, including delivery, is displayed before you confirm your order.
Remote areas (higher delivery charges apply).
For certain remote or island destinations, our carrier applies a surcharge of €12–€35; the exact amount is shown at checkout before you pay.
Additional Notes
  • Delivery times are estimates and run from the date of dispatch; they may be affected by carrier or customs processing (for deliveries from outside the EU) or by events outside our control. If your order is delayed, we will notify you by email, and your statutory rights — including your right to cancel and obtain a refund — are not affected.
  • Business days do not include weekends or public holidays.
  • Tracking information will be provided via email once your order is shipped.
  • We are unable to deliver to P.O. Boxes, Parcel Lockers, or military post addresses (APO/FPO/DPO). Please provide a physical street address at checkout.
  • Taxes and duties: prices and delivery charges shown at checkout include VAT where applicable. Orders delivered within the EU/EEA from our European warehouse do not incur customs duty or import VAT; for deliveries from outside the EU (including the United Kingdom, Switzerland, Norway, Iceland, Serbia and Ukraine), import VAT, customs duty or a carrier handling fee may be payable — where these can be calculated in advance, they are included in the total shown at checkout, and where they cannot, we will tell you before you order. We will not charge any amount that was not shown to you before you confirmed your order.
  • If your order has exceeded typical shipping times, please email our Customer Care Center at support@xteink.com. We aim to reply to all enquiries within 2 business days. If we cannot resolve your complaint, you may also contact your national consumer protection authority or the European Consumer Centre in your country.

SHIPPING SERVICE

All shipping services include tracking information. When your order is fulfilled, tracking information will be automatically sent to you. Email support@xteink.com directly if you did not hear from us.

SHIPPING ADDRESS

Please provide a complete and accurate delivery address, as we can only deliver to the address you give us. If your order is lost or damaged before it reaches you, we are responsible for it (see below). Once the goods have been delivered to you, or to a person you have nominated, the risk of loss passes to you; your statutory rights are not affected.
Please enter your delivery address exactly as it appears in the carrier's address database, including house number, street, postcode and city. If your address cannot be validated, we will contact you before dispatch. You may ask us to change the delivery address until your order is dispatched — please contact us as soon as possible.

LOST OR STOLEN PACKAGES

If your order has not arrived, or arrives damaged or incomplete, please contact us at support@xteink.com with your order number and, where possible, photos of the parcel. We are responsible for the goods until they are delivered into your physical possession. We will deal with the carrier ourselves — you do not need to file a claim with the carrier — and we will, in accordance with applicable law, send you a replacement or refund the price you paid, including the delivery charge.